This warranty covers all Luxury Spas branded Cold Plunge tubs which are purchased
directly from Luxury Spas USA Ltd. This warranty certificate is non-transferable.
Acrylic Shell - 2 Year Limited Residential Shell Warranty
Luxury Spas warrants the acrylic shell against water loss arising from structural failure for
a period of 2 years from the original purchase date. Luxury Spas warrants the acrylic shell
surface against water loss arising from defects in materials, including cracks, blisters,
peeling and delamination for a period of 2 years. The warranty coverage includes all parts
and labor necessary for repair or replacement.
Electrical Equipment – 1 Year Limited Residential Warranty
Luxury Spas warrants the electrical components including the chiller and electronic control
system – against malfunction arising from defects in materials and workmanship, for a
period of 1 year from the date of purchase. The electrical equipment warranty covers the
parts only necessary for repair. Labor cost for repair or replacement of electrical
equipment will be covered up to 1 Year from the date of purchase. Water leaks from chiller,
pump and plumbing unions are not included under the electrical warranty coverage.
Cold Plunge Components – 1 Year Limited Residential Warranty
Luxury Spas warrants all non-electrical spa components, including any caps, covers, clips
and jets against malfunction arising from defects in material and workmanship for a period
of 1 year from the date of purchase. Labor cost for repair or replacement of electrical
equipment will be covered up to 1 Year from the date of purchase.
Warranty Terms
All warranties apply to the original customer, at the original address that the cold plunge
was delivered. The limited warranty does not include the cost of shipping parts back to
Luxury Spas, or to an authorized repair center. This warranty does not include costs
incurred using non-authorized repair centers. Customers must have written consent from
Luxury Spas before proceeding with any repair that is to be reimbursed by Luxury Spas. In
all cases, Luxury Spas has sole responsibility for determining the cause and nature of a
fault. Luxury Spas reserves the right to provide a replacement cold plunge of equivalent
value if we deem it to be necessary. In such a circumstance, the customer shall be
responsible for the cost of moving and installing the new cold plunge into position.
Performance
The Customer must report any discovered defect to Luxury Spas within 10 business days. A
Luxury Spas technical representative will then diagnose the issue over the telephone and
may suggest possible solutions for the customer to attempt. If these suggestions fail to
resolve the issue, Luxury Spas will then arrange for a repair technician to visit the site. If the
repair technician is sent out and discovers there is no issue, or the issue is not
manufacturing related, then the customer will be responsible for the service call. If a
manufacturing-related issue is discovered there is no charge for the technician’s visit. If the
technician determines that any fault is not covered under this warranty, the customer is
solely responsible for the cost of any parts and or labor charges.
Exclusions
This Limited Warranty is void if Luxury Spas or its designated representative determines
that the cold plunge has been subjected to alteration, neglect, misuse or abuse, or freight
damage caused by the common carrier; or if the failure is caused by accident, acts of God or
other causes beyond the control of Luxury Spas. Neglect, misuse, and abuse include any
installation, operation or maintenance of the cold plunge other than in accordance with the
instructions contained in the owner’s manual provided with the spa, including but not
limited to the failure to maintain proper water chemistry and chemical balance and the use
of abrasive or improper cleaners. Cold plunge tubs used in a commercial application are
excluded from any coverage whatsoever.
Disclaimers
Except as specifically provided by the law, Luxury Spas and its representatives shall not be
liable for any injury, loss, cost or other damage, whether incidental or consequential,
arising out of any defect covered by this Limited Warranty, including, without limitation,
loss of use of the cold plunge and cost for removal of defective product, even if Luxury Spas
has been advised of the possibility of such damage. The liability of Luxury Spas under this
Limited Warranty, if any, shall not exceed the original amount paid for the defective
product. Coverage under this Limited Warranty shall commence as of the original date of
purchase and the duration of such coverage shall not extend for any reason whatsoever
beyond the stated time periods. These disclaimers shall be equally applicable to any service
provided by Luxury Spas USA and its representative.
