We Accept Returns
30-DAY RETURN POLICY
While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day Return Policy for most of our products.
If you decide you want to return an item for any reason within 30 days of receiving your order, just pay for return shipping costs and we will help you process a full refund.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must not show any visual signs of wear.
This 30-Day policy applies to all products unless listed below.
Brands that are subject to a 20% restocking fee plus shipping costs are Aviron, ComforTrac, Hawkgrips, Human Touch, Kyota, Game Ready, Infinity, Keiser, Osaki, Power Plate, Squid, and Stages Cycling.
Products in which all sales are final and may only be returned if defective are Chili, Elina Pilates, First Degree Rowers, Marc Pro, Merrithew Pilates, NOHrD, Polar, Power Plate (Platforms), Pro 6, Schiller, Sidmar, SportsArt, Tacx, Trueform and WaterRower.
Recovery for Athletes reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
Please view product pages for specific return details. Some manufacturer restrictions may apply.
In the event of damaged or defective products, we will help in getting an exchange processed.
Following receipt of your item(s) and once we ensure the product is in it's full original undamaged condition, we will send you an email confirming your refund.
Should you want to make a return, please email us at firstname.lastname@example.org with your order number and we will assist you.
Keiser and Stages Cycling Shipping/Return Policy
Bike cancellations must be made within 48 hours and before your bike has shipped. After 48 hours or the shipment of your bike, your bike will be assigned and allocated to your name and therefor cancellations will incur a 15% restocking fee.
Bikes must be returned within 30 days of receipt for refund. They must be in their Original Packaging and be Unused. After receipt and inspection, a refund will be issued less a the cost of return freight and a 15% restocking fee.
Bikes will be shipped via UPS Ground. Due to the cost and nature of the product, signature will be required upon delivery. UPS will make 3 attempts to deliver the product. If after 3 attempts there is no delivery then the bike will be returned to sender and you will be charged a 15% restocking fee. This same 15% restocking fee applies to deliveries that are refused.
NOHrD/WaterRower Return Policy
Due to the handmade and built to order processes in which NOHrD and WaterRower products are made, there will be no returns on NOHrD and WaterRower products.
If the product is damaged upon delivery then this must be clearly noted and pictures sent to us upon arrival.
If a NOHrD/WaterRower shipment is refused upon delivery then there will be a 20% restocking fee plus return shipping fee that applies.
If you received your product and noticed it was damaged, you must notify us immediately when signing for delivery and send photos to email@example.com the day of. Recovery for Athletes will pay for any defective, damaged, or incorrect merchandise you may receive. Items that become damaged after use are non-refundable unless specified under the manufacturers warranty.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs.
Please note, our 30-day Return Policy is dependent upon our vendors’ return policies. If a product does not support the policy, it will be stated in the product description.
For more information on Shipping & Returns see our FAQ page.