This warranty covers all Luxury Spas USA branded hot tubs which are purchased directly
from Luxury Spas USA Ltd. This warranty certificate is non-transferable.
Shell Warranty - 10 years
Luxury Spas USA warrant the shell against water loss to the customer arising from
structural failure for a period of 10 years. Luxury Spas USA warrants the acrylic shell
surface against water loss arising from defects in materials, including cracks, blisters,
peeling and delamination for a period of 5 years. The warranty coverage includes all parts
and labor necessary for repair.
Electrical Equipment and Plumbing - 2 years
Luxury Spas USA warrant all major spa components – specifically, the pumps, the heater
and the control system – against malfunction arising from defects in materials and
workmanship, for a period of 2 years. The electrical equipment and plumbing warranty
covers the parts only necessary for repair. Labor is not covered under the major spa
component warranty. Water leaks from pump and plumbing unions are not included under
the warranty coverage.
Spa Components - 2 years
Luxury Spas USA warrant all other spa components, including but not limited to LED lights,
fuses, topside control unit, diverter caps, cover clips, and jet inserts against malfunction
arising from defects in material and workmanship for a period of 2 years to the customer.
Includes only parts necessary for repair. Labor costs are not included.
Spa Cover Warranty
Luxury Spas USA warrant the spa cover to be free from defects in material for 30 days from
the date of delivery as they are open to elements and/or chemical damage.
Warranty Terms
All warranties apply to the original customer, at the original address that the spa was
installed. Your limited warranty does not include the cost of shipping parts back to Luxury
Spas USA, or to an authorized repair center. This warranty does not include costs incurred
using non-authorized repair centers. Customers must have written consent from Luxury
Spas USA before proceeding with any repair that is to be reimbursed by Luxury Spas USA.
In all cases, Luxury Spas USA has sole responsibility for determining the cause and nature
of a fault. Luxury Spas USA reserve the right to provide a replacement spa of equivalent
value if we deem it to be necessary. In such a circumstance, the customer shall be
responsible for the cost of moving and installing the new spa into position.
Performance
The Customer must report any discovered fault to Luxury Spas USA within 10 business
days. A Luxury Spas technical representative will then diagnose the issue over the
telephone and may suggest possible solutions for the customer to attempt. If after these
suggestions fail to resolve the issue, Luxury Spas will then arrange for a repair technician to
visit the site. If the repair technician is sent out and discovers there is no issue, or the issue
is not manufacturing related, then customer will be responsible for the service call. If a
manufacturing related issue is discovered there is no charge for the technician visit. If the
technician determines that any fault is not covered under this warranty, the customer is
solely responsible for the cost of any parts and or labor charges.
Additional Warranties
The spa cover, steps, light bulbs, headrests, skirt and filter are warranted to be free of
defects in workmanship or materials for thirty (30) days from the date of delivery. All other
factory-installed components, including but not limited to the cabinet, frame, LED light
system, stereo and related components, speakers, skimmer, and jets, are warranted against
malfunction due to defects in workmanship or materials for one year from the date of
purchase.
Exclusions
This Limited Warranty is void if Luxury Spas or its designated representative determines
that the spa has been subjected to alteration, neglect, misuse or abuse, or freight damage
caused by the common carrier; or if the failure is caused by accident, acts of God or other
causes beyond the control of Luxury Spas. Neglect, misuse and abuse include any
installation, operation or maintenance of the spa other than in accordance with the
instructions contained in the owner’s manual provided with the spa, including but not
limited to the failure to maintain proper water chemistry and chemical balance and the use
of abrasive or improper cleaners. This Limited Warranty does not provide coverage for any
item attached to or installed on the spa after the date of sale or for gaining access to any
component for repair or replacement. Spa units used in a commercial application are
excluded from any coverage whatsoever.
Damage to headrest pillows reported beyond the day of delivery will not be covered under
warranty. Headrest pillows are to be removed from the spa when not in use.
Warranty service will be provided only if the original invoice or sales receipt is presented
with the defective product within the guarantee period. We may refuse free-of-charge
guarantee service if these documents are not presented or if they are incomplete or
illegible.
Disclaimers
Except as specifically provided by the law, Luxury Spas and its representatives shall not be
liable for any injury, loss, cost or other damage, whether incidental or consequential,
arising out of any defect covered by this Limited Warranty, including, without limitation,
loss of use of the spa and cost for removal of defective product, even if Luxury Spas has
been advised of the possibility of such damage. The liability of Luxury Spas under this
Limited Warranty, if any, shall not exceed the original amount paid for the defective
product. Coverage under this Limited Warranty shall commence as of the original date of
purchase and the duration of such coverage shall not extend for any reason whatsoever
beyond the stated time periods. These disclaimers shall be equally applicable to any service
provided by Luxury Spas USA and its representative.
