Skip to content

Human Touch Super Novo X Massage Chair

Save 22% Save 20%
Original price $19,999.00
Original price $19,999.00 - Original price $22,499.00
Original price $19,999.00
Current price $15,999.00
$15,999.00 - $17,499.00
Current price $15,999.00

✓ Authorized Human Touch Dealer
✓ Lowest Price Guaranteed
✓ FREE & FAST Shipping: In Stock and Ready to Ship
✓ Questions? Call an RFA Team Member: 1-855-864-6442

Human Touch | Super Novo X

Human Touch Super Novo X Massage Chair

The Super Novo X is the one Human Touch massage chair you specify yourself. Two finishes stack on top of one chair: the pad set your body sits against, offered in six colors, and the teardrop door panels that face the room, offered in nine. Human Touch prices those two choices independently, which is why this listing carries four configurations. SofHyde on both sides is the starting point. A Premium pad set means Tan or Gray leather. Premium door panels mean Gray Metallic Vinyl or Black Walnut Vinyl. You can upgrade one side, or both.

The hardware underneath is identical in all four. A DuoSync Massage Robot drives two roller groups, 3D at the upper body and 2D at the lower, along the HT Flex S- and L-Track. Human Touch publishes 39 programs, underfoot rollers working with an orbital calf motion, and a Horizon Rest flat recline reached from the touch panel. Fit runs 5 ft 0 in. to 6 ft 9 in. with a maximum load weight of 285 lb. The chair itself weighs 369 lb, and it needs 2 in. behind it to recline, the closest wall clearance of the five Human Touch massage chairs. It arrives as four separate cartons.

Height Range
6 ft 9 in.
From 5 ft 0 in.
Maximum Load Weight
285 lb
Human Touch spec table
Programs
39
DuoSync Massage Robot
Rear Clearance
2 in.
Space needed to recline
Six pad set colors Nine door panel finishes Teardrop doors, tap to open Reclines 2 in. from the wall
Woman seated in the Human Touch Super Novo X massage chair in a living room, red door panels facing the room

Inside the chair

What the Four Configurations Do and Do Not Change

The configuration decides two surfaces. Everything below the surfaces is the same chair in all four.

🎨
Pad Set and Door Panels
Human Touch offers the pad set in Black, Cream, Espresso and White SofHyde plus Tan and Gray leather, and the door panels in Black, Cream, Espresso, Gray, Red, Tan and White SofHyde plus Gray Metallic Vinyl and Black Walnut Vinyl. The four configurations on this page follow Human Touch's own pricing logic: SofHyde pad with SofHyde door, either side upgraded, or both. Leather is the premium pad; Metallic and Walnut Vinyl are the premium panels.
Six pads, nine panels
⚙
The DuoSync Massage Robot
Human Touch's spec table describes the robot as DuoSync, 3D upper and 2D lower. Two roller groups work at once, one on the upper body and one below it, so the shoulders and the lower back are being worked in the same pass. The upper group carries the extra axis: a 2D group moves along the track and across the width of the back, and a 3D group adds travel toward and away from the body.
3D upper, 2D lower
🚪
Teardrop Doors
The side doors pivot upward on a tap and hold of the touch panel, which opens the seat from the side and takes the armrest out of your way getting in and out. The doors are also where the second finish choice lands, so the nine panel options are the part of the chair a room actually sees.
Tap and hold to lift
👣
Foot and Calf Section
The calf massager uses an orbital motion, and underfoot rollers sit below the soles with their own intensity setting. Foot and calf intensity is adjustable independently of the back massage, which matters if your calves are loaded from running and your shoulders are not.
Adjustable intensity

The numbers

Eight Figures From the Super Novo X Spec Table

Every figure here is published by Human Touch for this chair. Where Human Touch publishes nothing, this page says so in the questions below.

🏋
285 lb maximum load weight
Human Touch spec table
📏
Fits 5 ft 0 in. to 6 ft 9 in.
Published height range
📱
39 programs
Driven from the touch panel
📍
2 in. rear clearance
Closest of the five chairs
📦
369 lb product weight
Ships in four cartons
💰
Seat 21 in. W x 16 in. D x 21 in. H
Seat dimensions
🏠
Upright 63 in. L x 34 in. W x 49 in. H
Footprint sitting up
🛏
Reclined 79 in. L x 34 in. W x 32 in. H
Footprint laid back

Delivery and assembly

How a Human Touch Chair Gets Into Your Room

Human Touch ships every chair in this range on the same terms, and the Super Novo X is the one where those terms carry the most consequence, because it is the only one of the five that arrives in four boxes.

Two people with the Human Touch Super Novo X massage chair in a bedroom, one reclined in it and one reaching over the armrest
Delivery and setup

What Arrives, and Who Puts It Together

The photograph shows the finished state: the chair standing in a bedroom, one person reclined in it, another reaching over the armrest to set the program. Getting there is a decision made at checkout. Standard To Your Door delivery is free across the 48 contiguous United States and ends at your front door, first floor, cartons unopened. White Glove adds delivery to the first floor, assembly in the room you choose, and removal of all packaging. Human Touch publishes no step count and no tool list, and the assembled chair weighs 369 lb.

  • Base carton 81 in. L x 33 in. W x 34 in. H at 331 lb, the one to measure your narrowest doorway against
  • Doors 45 in. L x 28 in. W x 26 in. H at 89 lb
  • Door panels 42 in. L x 6 in. W x 22 in. H at 22 lb, pad set 26 in. L x 22 in. W x 10 in. H at 13 lb
  • Shipping damage must be reported and documented at the time of delivery
  • Covered 5 years structural, 3 years parts, 1 year labor, extended by the 5-Year Protection Plan for ELITE massage chairs
Free To Your Door Four cartons White Glove upgrade
Human Touch Super Novo X massage chair reclined flat in the Horizon Rest position, seen from above and behind with the wood-grain door panel facing the camera
Horizon Rest

The Footprint When the Chair Lies Flat

Shot from behind, this is the side of the chair a room actually looks at, here in a wood-grain door panel. Flat is Horizon Rest, the lay-flat position Human Touch names on this chair, reached from the touch panel. Laid out like this the chair occupies 79 in. L x 34 in. W x 32 in. H, against 63 in. L x 34 in. W x 49 in. H sitting upright. Rear clearance is 2 in., the tightest figure of the five Human Touch massage chairs, so the length in front of it is what you plan the room around.

  • Reclined 79 in. L x 34 in. W x 32 in. H
  • Upright 63 in. L x 34 in. W x 49 in. H
  • 2 in. of clearance behind the chair to recline
  • Horizon Rest flat recline reached from the touch panel
  • Nine door panel finishes, including Gray Metallic Vinyl and Black Walnut Vinyl
2 in. from the wall 79 in. reclined Nine door panels
Close-up of the Human Touch Super Novo X touch panel set into the quilted armrest, showing the power button and control dial
Touch panel

One Panel Runs the Chair and the Doors

The panel sits in the armrest, flush with the quilting of the pad set, and it is the whole control surface on this chair. From here you reach all 39 programs Human Touch publishes. A tap and hold on the same panel lifts the teardrop door on that side, swinging the armrest clear of the seat for getting in and out. Foot and calf intensity is set separately from the back massage, which matters when your calves are loaded from running and your shoulders are not.

  • 39 programs, all reached from the touch panel
  • Tap and hold to lift a teardrop door
  • Foot and calf intensity adjustable on its own
  • Underfoot rollers and an orbital calf motion
  • Six pad set colors: four SofHyde plus Tan and Gray leather
39 programs Tap and hold Quilted pad set

Compare

Five Human Touch Massage Chairs, One Ladder

What separates these five is the platform they are built on, the height they fit, and how much finish choice you get. The Super Novo X sits at the top on all three counts.

You're Here
Human Touch Super Novo X massage chair, front view
Human Touch Super Novo X
The top of the range, and the only chair here you configure yourself across six pad sets and nine door panel finishes.
Fits to 6 ft 9 in. Configurable finish 5-year structural ELITE plan tier
Currently viewing
Human Touch Super Novo 3.0 massage chair in cream
Human Touch Super Novo 3.0
The Super Novo platform in three fixed SofHyde finishes, with the same 6 ft 9 in. fit as the X and no configuration to work through.
Fits to 6 ft 9 in. 3 fixed finishes 5-year structural PREMIUM plan tier
Shop the Super Novo 3.0
Human Touch Novo Flex massage chair in tan
Human Touch Novo Flex
The entry point to the Novo platform, keeping the 6 ft 9 in. fit in a two-finish chair at roughly half the Super Novo 3.0 outlay.
Fits to 6 ft 9 in. 2 finishes 5-year structural PREMIUM plan tier
Shop the Novo Flex
Human Touch WholeBody 8.0 massage chair in dark upholstery
Human Touch WholeBody 8.0
A WholeBody-series chair fitting users to 6 ft 2 in., and the higher of the two WholeBody models on Human Touch's own pricing.
Fits to 6 ft 2 in. 2 finishes STANDARD plan tier No UMAP floor
Shop the WholeBody 8.0
Human Touch WholeBody 7.1 massage chair in black
Human Touch WholeBody 7.1
The most affordable massage chair Human Touch lists to dealers, in three finishes, fitting users to 6 ft 2 in.
Fits to 6 ft 2 in. 3 finishes STANDARD plan tier No UMAP floor
Shop the WholeBody 7.1

Questions

Frequently Asked Questions

Only the two finishes. The chair, the DuoSync robot, the HT Flex track, the 39 programs and every dimension are identical across all four. What changes is whether the pad set is SofHyde or Premium leather and whether the door panels are SofHyde or Premium vinyl. Human Touch prices each side separately, so upgrading one side costs less than upgrading both, and that is exactly what the four options represent.
Six pad sets: Black, Cream, Espresso and White SofHyde, plus Tan Leather and Gray Leather. Nine door panels: Black, Cream, Espresso, Gray, Red, Tan and White SofHyde, plus Gray Metallic Vinyl and Black Walnut Vinyl. The Premium pad set means one of the two leathers. Premium door panels mean the Metallic Vinyl or the Walnut Vinyl. If you want a specific pairing from that list, tell us at checkout and we will confirm it against Human Touch's build before the order goes in.
Human Touch publishes a height range of 5 ft 0 in. to 6 ft 9 in. and a maximum load weight of 285 lb. The seat measures 21 in. wide, 16 in. deep and 21 in. high. That 6 ft 9 in. figure is specific to the Novo and Super Novo chairs; the WholeBody 8.0 and WholeBody 7.1 stop at 6 ft 2 in., so do not read one chair's range onto another.
It is Human Touch's name for the two-group roller mechanism in this chair, and their spec table describes it as 3D upper, 2D lower. Two roller groups run at the same time, one working the upper body and one working below it. The upper group has the extra axis of travel toward and away from the back. Both groups ride the HT Flex S- and L-Track.
39 programs is the figure Human Touch publishes. They do not publish a split between automatic programs and manual modes on this chair, so we are not going to invent one. Human Touch also names a Horizon Rest flat recline position and bend-and-stretch movement on the HT Flex track without giving either a program count.
2 in. of rear clearance, which is the tightest figure of the five Human Touch massage chairs. Upright the chair occupies 63 in. L x 34 in. W x 49 in. H. Reclined it takes 79 in. L x 34 in. W x 32 in. H, so plan the floor space around the reclined length.
Human Touch publishes it as three separate terms: 5 years structural, 3 years parts, 1 year labor. A part replaced in year three is a covered part and a paid service call, which is the gap the extended plan exists to close. The 5-Year Protection Plan for ELITE massage chairs is the tier that lists the Super Novo X, and it is end-user coverage for consumer use with no commercial use. Human Touch's exclusions include normal wear and tear such as foam softening, fabric wear and leather color variation, damage from animals, rodents or pests, and damage from power surges or a dropped product.
In four cartons: base (81 x 33 x 34 in., 331 lb), doors (45 x 28 x 26 in., 89 lb), door panels (42 x 6 x 22 in., 22 lb) and pad set (26 x 22 x 10 in., 13 lb). Standard To Your Door delivery is free and places those cartons at your front door, first floor only, which means yes, assembly is on you. The White Glove upgrade adds first-floor delivery, assembly in the room you choose and removal of all packaging. Human Touch publishes no assembly step count or tool list.
Report it at delivery. Human Touch's warranty states that damage incurred during shipping and handling does not constitute a defect under the warranty and must be reported and documented at the time of delivery. On a four-carton chair left at the door, open every carton, photograph anything that looks wrong, and raise it with the carrier before the driver leaves. Waiting until assembly day can cost you the claim.
Human Touch does not state Bluetooth, an app or voice control on the Super Novo X page. Controls are the touch panel, which is also what lifts the teardrop doors. Voice control is published on the Super Novo 3.0, so if speaking to the chair matters to you, that is the model that documents it.
Several that buyers ask about, so here are the gaps by name. Human Touch publishes no voltage or wattage for this chair, no airbag count, no track length, no heat zone count, no underfoot roller count, and no split between automatic and manual programs. Ask us and we will put any of them to Human Touch in writing before you order.
Human Touch publishes no certification statement on the Super Novo X page, so we make no certification claim for it. If a certificate is a requirement for your purchase, ask us and we will request the documentation from Human Touch in writing before you order.
  • Upright Dimensions: 63 in. L x 34 in. W x 49 in. H
  • Reclined Dimensions: 79 in. L x 34 in. W x 32 in. H
  • Seat Dimensions: 21 in. W x 16 in. D x 21 in. H
  • Product Weight: 369 lb
  • Maximum Load Weight: 285 lb
  • Height Range: 5 ft 0 in. to 6 ft 9 in.
  • Clearance, Rear: 2 in.
  • Programs: 39
  • Massage Robot: DuoSync Massage Robot, 3D Upper and 2D Lower
  • Track: HT Flex S- and L-Track
  • Pad Set Colors: Black, Cream, Espresso and White SofHyde, Tan Leather, Gray Leather
  • Door Panel Colors: Black, Cream, Espresso, Gray, Red, Tan and White SofHyde, Gray Metallic Vinyl, Black Walnut Vinyl
  • Shipping Cartons: 4
  • Carton 1, Base: 81 in. L x 33 in. W x 34 in. H, 331 lb
  • Carton 2, Doors: 45 in. L x 28 in. W x 26 in. H, 89 lb
  • Carton 3, Door Panels: 42 in. L x 6 in. W x 22 in. H, 22 lb
  • Carton 4, Pad Set: 26 in. L x 22 in. W x 10 in. H, 13 lb
  • Warranty, Structural: 5 years
  • Warranty, Parts: 3 years
  • Warranty, Labor: 1 year
  • Configurable finish: six pad set colors crossed with nine door panel finishes
  • Premium pad option: Tan Leather or Gray Leather in place of SofHyde
  • Premium door option: Gray Metallic Vinyl or Black Walnut Vinyl panels
  • DuoSync Massage Robot: two roller groups, 3D at the upper body and 2D at the lower
  • HT Flex S- and L-Track: one rail following the spine and continuing under the seat
  • 39 programs: the largest published library of the five Human Touch massage chairs
  • Teardrop doors: pivot upward on a tap and hold of the touch panel
  • Horizon Rest position: a flat recline reached from the control panel
  • Foot and calf section: orbital calf motion with underfoot rollers and adjustable intensity
  • Height range: 5 ft 0 in. to 6 ft 9 in. as published by Human Touch
  • Maximum load weight: 285 lb
  • 2 in. rear clearance: the closest wall clearance in the Human Touch massage range
  • Four-carton shipment: base, doors, door panels and pad set arrive separately
  • Warranty: 5 years structural, 3 years parts, 1 year labor
  • ELITE protection tier: the only Human Touch chair covered by the ELITE plan
  • Free To Your Door delivery: scheduled by phone, first floor only, 48 contiguous states


Human Touch® products are backed by limited warranties against defects in materials and workmanship. Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All Human Touch-authorized shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship.

Each tier lists its term as Structural / Parts / Labor, followed by the eligible products.

5-Year Limited Warranty (ZG Chairs)

  • Term: 5 Year / 3 Year / 3 Year
  • Products: Gravis ZG (purchased on or after March 1, 2023), Circa ZG Chair

5-Year Limited Warranty

  • Term: 5 Year / 3 Year / 1 Year
  • Products: Super Novo 3.0, Novo Flex Massage Chair, Super Novo X, Super Novo 2.0, Super Novo, Novo XT2, Novo XT, Novo, WholeBody ROVE, Certus, Quies, Vesta ZG Chair, Laevo ZG Chair, Gravis ZG (purchased before March 1, 2023), Sana, Opus, AcuTouch 6.1, ZG 5.0, ZG 4.0, HT-Bali, AT 6.0, Navitas Sleep, HT-Ascent 4, HT-9500x, HT-7450

3-Year Limited Warranty

  • Term: 3 Year / 2 Year / 1 Year
  • Products: PC-365, WB 8.0, PC-350, WB 7.1, WB 5.1, ZeroG Volito, HT-7120, HT-135, HT-275, HT-5040, HT-3300, ZG 2.0, ZeroG 3.0, Forti, WB 5.0, WB 2.0

2-Year Limited Warranty

  • Term: 2 Year / 1 Year / 90 Days
  • Products: iJOY 2720, iJOY 2580, iJOY 2310, iJOY Reveal, iJOY Active 2.0, iJOY 2.1, iJOY 4.0, iJOY Massage Anywhere, iJOY Total Massage

7-Year Perfect Chair Warranty (purchased after January 5, 2022)

  • Term: 7 Year / 7 Year / 7 Year
  • Products: PC-610, PC-420, PC-600

5-Year Perfect Chair Warranty (purchased March 1, 2018 – January 4, 2022)

  • Term: 5 Year / 5 Year / 5 Year
  • Products: PC-LiVE, PC-600, PC-610, PC-420

Perfect Chair Omni-Motion Warranty (purchased before March 1, 2018)

  • Term: 5 Year / 3 Year / 3 Year
  • Products: PC-610, PC-420, PC-600

Perfect Chair Series 2 Warranty

  • Term: 5 Year / 3 Year / 1 Year
  • Products: PC-410, PC-500, PC-510

Perfect Chair Warranty

  • Term: 3 Year / 2 Year / 1 Year
  • Products: PC-086, PC-085, PC-Rhapsody, PC-Tranquility, PC-8500, PCX-720

Perfect Chair Accessory Warranty

  • Term: 2 Year / 1 Year / 90 Days
  • Products: Perfect Chair Laptop Desk, Perfect Chair Media Table, Perfect Chair Accessory Table, Perfect Chair Extending Footrest
  • Note: Accessories bought in the same order as a Perfect Chair base inherit that base’s warranty. Accessories bought separately carry the 1-Year Standard Warranty.

Effortless Exercise Warranty

  • Term: N/A / 1 Year / 90 Days
  • Products: iJOY Board, iJOY Ride

Targeted Relief Products (90-Day)

  • Term: N/A / N/A / 90 Days
  • Products: HT-1350, HT-1340, Handhelds

Targeted Relief Products (1-Year)

  • Term: N/A / N/A / 1 Year
  • Products: Reflex4, Reflex6, Reflex SWING Pro, Reflex PRO, Reflex SOOTHE, Reflex SOL, Reflex5s, iJOY Foot & Calf, CirQlation 1, CirQlation 2, Reflex 2, HT-1355, HT-1360, Foot Spa, iJoy Foot, Reflex PopUp Foot Massager, Reveal Ottoman Massager, Reflex SOL Plus Massager

Factory Renewed Products

  • Term: 2 Year / 1 Year / 90 Days
  • Products: Any model

Elevo

  • Term: 5 Year / 3 Year / 1 Year
  • Products: Elevo

Hale Premier Zero Gravity Recliner

  • Term: 3 Year / 3 Year / 3 Year
  • Products: Hale Premier Zero Gravity Recliner

This warranty applies only to the original purchaser of the Human Touch consumer product and is not transferable. The warranty applies to products purchased and located in the United States.

Authorized Resellers & Product Eligibility:
This warranty applies only to products purchased from Human Touch or an authorized Human Touch reseller. Products purchased from unauthorized resellers, third-party marketplace sellers, liquidation sales, or private sellers are not eligible for warranty coverage. If you are unsure whether your retailer is authorized, contact Human Touch customer support prior to purchase at support.humantouch.com.

Products that are refurbished for resale or are a retailer floor model have an alternate limited warranty as defined in the Human Touch Resale and Floor Model Consumer Warranty document published separately at support.humantouch.com.

Consumer Use Definition and Coverage Scope:
For the purposes of this warranty, consumer use refers to the use of the product for residential purposes, including but not limited to use in a home or private residence. This warranty applies solely to products used for such residential purposes. Use of this product in a commercial setting — including but not limited to a fitness facility, health club, spa, hotel, corporate facility, or any other commercial establishment — is expressly excluded from this Consumer Warranty. Products placed into commercial use will be subject exclusively to the Human Touch Nationwide Commercial Warranty terms; for details, visit pro.humantouch.com. Human Touch reserves the right to void Consumer Warranty coverage upon determination that the product is or has been used commercially.

Frame Warranty:
Covers defects in materials and workmanship of welded metal frame structure


Electronics Warranty:
Covers defects in materials and workmanship of electronic components

Parts Warranty:

Covers defects in materials/workmanship of parts including upholstery, cushions, plastics, bearings, mechanical parts. While replacement parts may be provided under warranty at no charge, shipping, brokerage, customs duties, and other import-related charges may apply and are the responsibility of the customer where applicable.

Exclusive Remedy:
The exclusive remedy under this warranty shall be the repair or replacement of defective parts or the supply of labor to cure covered defects. Replacement parts may include reconditioned parts restored to as new condition.


Nationwide Service Network:

Labor will be provided by Human Touch’s nationwide network of authorized service technicians for repairs that require a skilled technician and cannot be handled via customer instruction, subject to regional service availability.


Service Requests:
Customers can request service by contacting Human Touch customer support department. Refer to Owner’s Manual for detailed procedures. Warranty service may begin with remote troubleshooting to diagnose the issue. In home service, when available, depends on the product model and the applicable warranty coverage period. Visit support.humantouch.com for support.


Consumer Self-Install Parts:
The following parts are designated for consumer self-installation. Human Touch will provide instructional videos and written guides for all listed parts. A service technician visit will not be dispatched for these components; the consumer is responsible for installation using the provided instructions.

  • Remote controls (on Massage Chairs and select Recliners)
  • Body pads
  • Pillows
  • Foot/calf massage units


Remote Video Inspection:
Human Touch may, at its discretion, require a remote video inspection as a prerequisite to authorizing warranty parts fulfillment or scheduling an in-home repair visit. Inspections will be conducted using a Human Touch-designated remote inspection tool or platform. The purpose of this process is to validate the reported defect, improve diagnostic accuracy, and reduce unnecessary service dispatches. Failure to participate in a requested video inspection may delay or limit warranty service.


Warranty Exclusions:

This warranty does not cover damage caused by improper use, assembly, maintenance, theft, vandalism, fire, flood, or other natural disasters, unauthorized modifications, or other exclusions outlined in the product Owner's Manual. This includes use of the product in an outdoor environment, exceeding the recommended weight limit, or use beyond intended residential purposes as defined above.

This warranty does not cover normal wear and tear, including but not limited to foam softening from regular use, fabric wear, leather texture or color variation, creasing, or pilling that may occur over time. These conditions are considered normal characteristics of upholstery materials and do not constitute manufacturing defects. Cuts in upholstery are similarly excluded.

This warranty does not cover any loss or damage resulting from: improper use of electrical supply or power accessories, loss of power, electrical disturbances or power surges, dropped product, or failure to follow operating instructions.

This warranty does not cover damage caused by user abuse, defined as use beyond intended consumer purposes or exceeding structural design limits.

This warranty does not cover damage caused by animals, rodents (including but not limited to chewed or contaminated wiring, components, or upholstery), insects, or other pests, regardless of circumstances.

Damage incurred during shipping and handling does not constitute a defect under this warranty and must be reported and documented at the time of delivery. Claims for shipping damage submitted after delivery acceptance will not be honored.

Human Touch reserves the right to determine whether a covered product will be repaired, replaced, or substituted with a comparable product at its discretion. Replacement products are not guaranteed to be identical or current models, and warranty coverage will not exceed the original purchase price of the product.

All warranty replacement chairs shall be delivered via the same method as the original chair, either Residential Threshold or White Glove.

White Glove delivery, installation and assembly, or removal of the original chair may be arranged for an additional fee.

Proper Use:
The product must be used only for intended residential purposes as defined above and in accordance with product instructions and warnings. Damage or failure resulting from unintended use is not covered.

Proper Maintenance:
Maintenance requirements for this product are governed by the Human Touch Owner’s Manual, which is provided as a separate document and incorporated herein by reference. Compliance with all inspection, cleaning, and maintenance procedures set forth in the Owner’s Manual is a condition of warranty coverage. Failure to follow the prescribed maintenance schedule may void warranty coverage for any damage attributable to such failure.


Aggregate Warranty Cost Cap:

Warranty service coverage per unit is subject to the following aggregate limits:

a) Product replacement is limited to one (1) chair per warranty term. Additional replacements are subject to product deductibles for the products set forth in Schedule A.
*The balance of the original products warranty term shall be applied to the replaced product.

b) The aggregate cost of all warranty services rendered for the original purchased unit — including parts, labor, and freight — may not exceed the original purchase price paid by the consumer for that product.

c) The aggregate cost of all warranty services rendered for a replaced unit (a.) — including parts, labor, and freight — may not exceed 50% of the original purchase price paid by the consumer for that product.

d) Warranty service costs will be tracked by serial number. Once the aggregate cost cap is reached, further warranty service is subject to the parts and service deductible, as set forth in Schedule C, or purchase of additional coverage at Human Touch’s discretion.

Service Distance Charge:
Warranty service calls dispatched to locations outside of an identified geographical service market center may be subject to a distance-based travel surcharge in addition to any applicable labor coverage. Distance charge rates and applicable zones are set forth in Schedule B attached hereto and incorporated herein by reference. Human Touch reserves the right to update the distance charge schedule periodically with reasonable notice.

Access for Service:
End user must provide clear access to perform warranty repairs. Any costs associated with providing access are not covered.

Replacement Parts:
Only genuine Human Touch replacement parts may be used for repairs covered by warranty. Use of unapproved parts voids warranty.

Modifications:
Unauthorized modifications or alterations to the product void this warranty.

Disclaimer:
This warranty gives you specific legal rights, and your rights may vary from state to state.

Limits of Liability:
Liability under this warranty shall not exceed the original purchase price of the product. Human Touch shall not be liable for damages caused by delay in rendering services under this warranty.

Entire Warranty:
This constitutes the entire warranty between Human Touch and the purchaser and supersedes prior agreements.