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Osaki OS-4000T Massage Chair

Osaki OS-4000T Massage Chair

by Osaki
$2,499.00 - $2,499.00
$2,499.00
$2,499.00 - $2,499.00
$2,499.00

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✓ Questions? Call an RFA Team Member: 1-855-864-6442

30 Day Hassle Free Returns & Exchanges

While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day hassle free Return Policy for most of our products.

If you decide you want to return an item for any reason within 30 days of receiving your order, please contact our customer service team.

Easy Return & Exchange Policy Guidelines

Return Policy Guidelines

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • White-Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you do return your chair and want white glove pickup, then there will be an additional charge applied.
  • Only orders in the contiguous US - It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
  • Financing Fees are non-refundable. These range from 10%-15%.

How do I return my product?

The return process is simple. Just contact a Recovery for Athletes expert to get your Return Authorization (RA) number and the correct address to send your item. Please be sure that the item is returned in its original condition and that it is packed in its original boxes. Products returned improperly will not be accepted. Restocking fees and return shipping charges will apply.

Cancellations

All canceled orders are subject to your cc fees (3%) or if financed through Affirm then it is a 5% fee, which are non-refundable plus a $20 processing fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and any re-consignment fees associated. Refunds will only be issued to the original credit card that you used when placing your order.  

30-Day Satisfaction Guarantee

At Recovery for Athletes, your satisfaction is our top priority. We want you to be thrilled with your purchase, and we offer a hassle-free return policy to ensure your peace of mind.

You have a generous 30-day window from the ship date to make a decision about your purchase. Our return policy applies to all manufacturers except UltraComfort and our Refurbished/Open Box/Certified Pre Owned chairs, as they no longer accept returns or swaps due to buyer's remorse. However, if your chair arrives damaged, they will promptly replace it.

If you'd like to explore other chair options within our selection, we value your loyalty and will cover the fees associated with switching to a different chair that better suits your needs.

To be eligible for a return, please ensure the item is repackaged in its original packaging with all parts, hardware, controller, and accessories. If the original packaging is unavailable, suitable repackaging will be required, and additional white glove pickup fees may apply.

Please note that our return policy applies to orders within the continental US only. If your chair was shipped to Hawaii, Alaska, Puerto Rico, or internationally, the shipping fees likely amounted to $800-$1200 each way.

In the unlikely event of any quality issues with your chair, we are committed to finding a resolution. We will work closely with you to facilitate repair, replacement, or exchange. However, if you decline these options, you will be responsible for the shipping costs in both directions and any applicable restocking fees.

Restocking fees are common in the industry, and rates may vary. Currently, Human Touch and Cozzia charge a restocking fee of 15%, while Synca has a restocking fee of 20%.

NOTE: We are on your side and strive to provide you with exceptional service, if you have any questions or concerns regarding your order or return, call us at (704) 486-2384.

Conditions/Fine Print

  • Due to factory personalization and cost, the return policy does not apply to Luraco i9 Max Billionaire Edition and Luraco i9 Max Royal Edition.
  • For Medical Breakthrough Chairs Only- Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging. You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair. After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.

Osaki OS-4000T Massage Chair

The Osaki OS-4000T is a full function massage chair that automatically detects the natural curvature of the human body and adjusts the massage to fit. The zero gravity position elevates the legs above the heart and more evenly distributes the user's weight. The OS-4000T also features hip air massage, seat vibration massage, neck and shoulder air massage, air and vibration arm massage, and heat therapy for your back lumbar area. Choosing your massage is easy with the 6 unique auto programs: Healthcare, Therapy, Circulation, Relax, Smart, and Demo, all with one touch of a button. Massage combinations are endless with 6 of the most desirable techniques: Shiatsu, Swedish, Kneading, Clapping, Rolling, and Combo. Add to that 5 speed and intensity settings and you have complete control of your massage for ultimate relaxation.

There is also automatic massage settings for the upper body (shoulder, neck, back and lumbar) and the lower body (buttock, thigh, calves and feet). You can manually adjust the massage for the upper body with three options: full body, partial and fixed. You can choose any of six massage styles - rolling, kneading, clapping, shiatsu, Swedish and combo.Zero Gravity Position relieves pressure on the spine, relaxes the neck and back, increases circulation and blood oxygen levels, and expands lung capacity.Body Scan technology adjusts the rollers for the perfect massage and automatically adjust the height and width of the chair to fit your body. 46 Multilayered Air Bags massage your entire body to further enhance the zero gravity experience.Truly Ergonomic S-Track is designed to follow the natural S-curve of the human spine to increase the effects of massage.Comprehensive Human Hand-Like Massage with extra soft twin rollers to mimic the feel of the human hands for better penetrating effect.The easy-to-use Remote.


Features

  • Computer Body Scan - Equipped with the latest technology, it allows for the rollers to map the back curvature with even more accuracy, which translates into a more precise massage hitting all the key areas. Regardless of your body type, this highly advanced chair will self-adjust making each massage experience feel customized.
  • Unique Foot Roller - Located on the bottom of the feet are 2 rows of spinning reflexology massagers which provide a soothing kneading style application. As the rollers spin it will stimulate acupuncture points and as the air bags inflate it will generate a much deeper massage along the bottoms of your feet.
  • Zero Gravity Massage - Inspired by NASA technology, the Zero gravity position is the perfect position to enjoy a massage, aligning your back relative to your thigh at an optimal level of comfort. When reclined into the zero gravity position, the complete weight of your back is virtually supported by the backrest which maximizes the intensity of the massage. This feature improves spinal decompression and decreases muscle tension of the spine. There are 2 stages of zero gravity, the 2nd being more reclined. When reclined fully, to where your legs are higher than your heart level, the therapeutic effects are incredibly effective and may be felt immediately.
  • Next Generation Air Massage Technology - Osaki OS-4000T has re-engineered and developed the next generation of air massage technology, streamlining the air massager to a lower count. Through innovative engineering, we have reduced the total number of air bags but have increased the volume and surface area of massage. By doing so the total number of working valves has drastically reduced from prior model. Which ultimately puts less stress on the chair, making it one of the most mechanically sound massage chairs in the market.
  • Computer Body Scan - Equipped with the latest technology, it allows for the rollers to map the back curvature with even more accuracy, which translates into a more precise massage hitting all the key areas. Regardless of your body type, this highly advanced chair will self-adjust making each massage experience feel customized.​
  • Auto Recline and Leg Extension - This chair defines luxury. Fully automatic to make every movement effortless. The simple to use remote control allows you to operate the foot extension, leg rest, recline of backrest, and the zero gravity position.
  • Wireless Controller - Located on the top right of the main remote you will find a compact wireless remote allowing you to control the main features of the chair without having to struggle to reach the main remote in the reclined position.
  • Calf & Foot Massage - There are multiple air bags along the sides and back of the legs and feet which inflate to apply a compression massage. Located along the bottom foot massager are spinning rollers that apply a concentrated pin-point kneading massage.
  • Lower Back Heat Therapy - Placed in the lower back region of the chair are 2 heating pads that enhance the massage experience.
  • Shoulder, Lumbar & Hip Squeeze - In the upper to mid portion of the chair, the air bags are programed to inflate at independent times, which causes the body to twist, creating an enjoyable deep stretch. Stretching is applied to the shoulders, lower back, hips, and thighs.
  • Full Size Easy-to-Use Remote - The OS-4000T remote presents one of the largest viewing screens to easily visualize what functions the chair has activated. There is also a flip down cover to access the manual functions of the chair. The remote allows you to select the massage type, intensity, speed and location. You can also independently select the area of airbag massage. The manual mode massage includes kneading, tapping, shiatsu, rolling, combination and Swedish.
  • Auto Leg Scan - The calf and foot massager is capable of making adjustments according to each individual's leg length ensuring that the massage air bags are concentrating on the correct areas. At the start of the massage, the chair will fully extend out and then retract. Once the foot massager has reached the desired length, firmly press your totes down to indicate the chair to stop.
  • Seat Vibration - Located in the seat base is a vibration plate that provides a vibration massage to the back of the thighs.

Specifications

Osaki OS-4000T Massage Chair
  • Dimensions Upright (W x L x H): 35" x 52" x 34"
  • Shoulder Width: 18.5"
  • Seat Width: 16"
  • Minimum Doorway Size: 35"
  • Maximum User Weight: 260 lbs
  • Power Supply: 110-120V
  • Rate Frequency: 60Hz
  • 2D Massage Mechanism
  • Intelligent Body Scanning
  • S-Track
  • Zero Gravity Reclining
  • Lumbar Heat Therapy
  • 7 Auto Programs
  • 6 Massage Styles
  • Extendable Footrest
  • Foot Roller Massage

3 Year Standard Manufacturer's / Parts & Labor Warranty

 

This NON-TRANSFERRABLE Warranty is provided by Titan Chair LLC.

We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.

 

What Is Covered*:

  1. This warranty explicitly covers all parts, labor and framework of the chair.
  2. This warranty includes parts costs and labor for the first year at no cost to the customer.
  3. This warranty includes parts costs covered for the second year at no cost to the customer.
  4. Structural Framework on selected products carries for three (3) years.
  5. The additional extended warranties includes parts and labor costs covered at no cost to the customer.

What Is NOT Covered*:

  1. Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
  2. Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
  3. Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
  4. Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
  5. Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
  6. This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
  7. Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
  8. Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
  9. The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
  10. Products used in commercial or corporate settings.
  11. Products purchased from unauthorized dealers.
  12. Under this warranty, if a product is determined to be unfixable and requires replacement, the customer is responsible for placing the chair in the garage or another accessible location for the driver to pick up. The returned item must be properly packaged; otherwise, the agent will not be able to pick it up. Upon delivery, the delivery agent will place the chair in the driveway or the nearest accessible area, such as the garage.

Implied Warranty & Other Damages:

  1. Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
  2. By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
  3. In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.

How to obtain warranty service:

  1. You must provide proof of purchase for any warranty claim.
  2. You must obtain a return authorization number in order to ship products to a service center.
  3. You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
  4. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Titan Chair, LLC Warranty Limitations and Exclusions

Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.
Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.

Free Curbside Delivery – Average Shipping Time 7-10 Days

Curbside Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair to a carport or first-floor entryway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

Threshold Delivery – Average Shipping Time 7-10 Days

Threshold Delivery ships via Freight to the 48 contiguous states. The freight company will deliver your massage chair inside your home (no stairs) just inside the doorway. Please check the box dimensions and ensure it will fit through your doorway. Assembly is required and can take 30-90 minutes, depending on the chair.

White Glove Delivery – Average shipping time 10-16 Days

In-Home Delivery and Assembly is the same as White Glove Delivery. Your massage chair will be shipped via Freight to the White Glove Delivery warehouse. They will contact you to schedule a delivery time and date when they receive your order.

The White Glove Delivery team consists of a two person installation team that will deliver (up to 2 flights of stairs), unpack, and install your massage chair in your room of choice. These are not professional massage chair installation experts but a furniture installation team. They may or may not have installed your massage chair model before.two-person